1tk999 Privacy Policy

1.1 Purpose of this Policy

1tk999 is committed to ensuring a safe and transparent environment for users in Bangladesh. Through this Privacy Policy, we aim to clearly explain what information we collect about you, why we collect it, how we use it, and how we keep it secure. Please read this Policy carefully before using our platform.

1.2 Who this Policy Applies To

This Policy applies to all of the following:

• Any person who browses the 1tk999 website.
• Anyone who has registered or wishes to register an account on our platform.
• Anyone who uses any of our games or betting services.
• Anyone who contacts our support team.
• Anyone who takes part in our promotional activities.

This platform is for people aged 21 and over only. We do not intentionally collect information from minors. If we become aware that information from a minor has been collected, we will delete it immediately.

2.1 Identity and Contact Information

When you create an account, we collect the following information:

• Full name and date of birth (for age verification).
• Email address — for account communication and security.
• Username and password (stored in encrypted form).
• National ID or other valid identification details (for KYC verification).

2.2 Financial Information

To process transactions, we collect your payment method details. This includes bKash, Nagad, and Rocket numbers and bank account details. We never store full card numbers or complete financial identifiers on our own servers — this information is processed through internationally certified encrypted payment gateways.

2.3 Device and Technical Information

When you use our platform, we automatically collect:

• IP address and device type.
• Browser type and version.
• Operating system information.
• Which pages you visited and how long you spent on them.
• Referral URL (if any).
• Information collected through cookies and similar tracking technologies.

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect information about your gaming history, bet amounts, win and loss records, and session times. This information is used to protect your account and to identify potentially problematic gaming behavior.

3.1 Service Operations

Your information is used to:

• Create and manage your account.
• Process transactions and manage your balance.
• Provide bonuses, promotions, and rewards.
• Provide customer support and resolve complaints.
• Verify your identity and age (KYC process).

3.2 Security and Fraud Prevention

We analyze your information to protect your account and funds. This includes detecting unusual login attempts, applying additional verification for suspicious transactions, and preventing unauthorized account access. We use SSL encryption and modern cybersecurity technology to keep your information secure.

3.3 Service Improvement

We analyze aggregated and anonymous data to improve our platform's performance, plan new games and features, and review user experience. No personally identifiable information is included in this analysis.

3.4 Communication and Notifications

Using your email address, we may send:

• Important notifications related to your account.
• Transaction confirmation messages.
• Password recovery and security alerts.
• Promotional offers (if you have given your consent).

You can stop receiving promotional emails at any time.

4.1 Service Providers

To operate our services, we work with certain trusted third-party service providers. These include payment processors, server hosting providers, and cybersecurity specialists. These parties receive information only for the purpose of providing specific services, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose certain information to comply with lawful requests from law enforcement agencies, court orders, or directions from regulatory bodies. Information may also be shared to comply with anti-money laundering (AML) and fraud prevention regulations.

4.3 What We Do Not Do

We never:

• Sell your personal information to third parties.
• Share your personal identity with advertisers.
• Disclose financial information without your consent.
• Give access to unrelated third parties.

5.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the platform. Used to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyze platform usage for improvement purposes (anonymous data).

5.2 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some important platform features to not work properly. Most browsers offer cookie management options in their settings or privacy menu.

6.1 Technical Security

Our technical security measures include:

• SSL (Secure Socket Layer) encryption — all data transfers are secured.
• Password hashing — no password is stored in plain text.
• Two-Factor Authentication support.
• Firewall and intrusion detection systems.
• Regular security audits and testing.

6.2 Access Controls

Only authorized staff can access your information, and only to the extent required for their work. All staff receive strict privacy training and are bound by confidentiality agreements.

6.3 Data Retention Period

We retain information only for as long as necessary. Information for active accounts is kept for as long as the account remains open. After an account is closed, certain information may be retained for up to five years to meet legal obligations. After that period, the information is securely deleted.

7.1 Right to Access Your Information

You can find out at any time what information we hold about you. To do so, contact our support team via live chat or email.

7.2 Right to Correct Your Information

If any information in your profile is incorrect, you can request that it be corrected. Ensuring accurate information is important for everyone.

7.3 Right to Delete Your Information

You can request to close your account and also request that your information be deleted. However, due to legal obligations, we are required to retain certain information for a specified period.

7.4 Right to Object to Processing

If you have any objection to promotional communications or certain types of data processing, you can let us know. We will respect your preferences and make adjustments wherever possible.

8.1 Policy Updates

We review this Privacy Policy periodically and update it as needed. If there are significant changes, we will post a notice on the website or inform you by email at your registered address. Continued use of the platform after any changes will mean your acceptance of the updated policy.

8.2 Questions About this Policy

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. We are committed to responding promptly.